Family & Friends
Visitors are good medicine for patients. Family members and friends are welcome to visit. However, patient care is our primary concern at Mercy Hospital Grayling and in order to enhance the quality of care, visiting hours and regulations have been established. Visiting hours or regulations are available at the Information Desk on the main floor. We request that these guidelines are followed. If you need additional information, please check with the nurse on the unit.

Following are general guidelines for visitors:

• Smoking is not allowed in patient rooms or anywhere in the hospital.
• Visitors must wear shirts and shoes.
• Visitors in semi-private rooms should be considerate of roommate.
• People with colds, sore throats, or any contagious diseases should not visit patients.
• Visits should be kept short and should maintain a quiet environment and avoid unnecessary noise (two visitors at a time).
• For privacy reasons, visitors may be asked to leave the room during tests or treatments, or when the physician or nurse needs to see the patient.
• Pets may visit — check at nurse's station.

Liberal visiting arrangements may be made for families of surgical patients on the day of surgery or upon request for all patients.

Chapel
The chapel, located on the first floor north of the main lobby, is always open to visitors of all faiths. It is an ideal place for quiet prayer and meditation.

Waiting Areas
There are designated lounge areas for visitors on the patient care units and on the main floor in the lobby. Waiting areas have been designated for families of patients in the Critical Care unit, the Emergency Department, Surgery, and Obstetrics. During certain hours, a volunteer is on duty in the Surgery waiting room to keep family members informed about the progress of surgery.

Condition Report
Our patients health care information will only be released to those individuals that they have designated. We will ask for patient authorization before releasing information to family and friends. Patient information will not be released or discussed via telephone except as designated by the patient. Persons calling for information will be referred to patient or their designated spokesperson.

Gifts for Patients
Visitors will check with the nurse before bringing gifts of food or drink to patients. Flowers and other gifts may be very restricted in the critical care units — please check with the unit regarding any gifts for patients.

Gift Shop
The Window Shop, staffed by volunteers, is open Monday through Friday from 9 am - 4 pm and on some weekends. The shop carries gift items, jewelry, stuffed animals, greeting cards, candy, and flowers. The phone number for the Gift Shop is (989) 348-0162.

Cafeteria
Guests are welcome in the hospital cafeteria 24 hours a day. The vending area (located in the back of the cafeteria) is equipped with vending machines containing sandwiches, fruit, soft drinks, coffee, candy and other refreshments. The cafeteria serves breakfast, 7 - 8:30 am; lunch, 11 am - 1:30 pm; and dinner, 4:30 - 6 pm.

Parking
Parking for patients and visitors is available 24-hours a day, seven days a week. All parking at Mercy Hospital Grayling is free. Patients and visitors are cautioned not to park in reserved or designated areas. Please be sure to lock your car. If something happens and you need assistance with your vehicle, please contact the hospital operator by dialing 0 and they will arrange for help from the Security Department.

If you are a Mercy Hospital Grayling patient and have a compliment, concern, or complaint, please contact one of our Patient Liaisons.

We welcome your comments and suggestions about this Web site.